Operations Manager Job Position

Summary of Position

Reporting to the Executive Director, the Operations Manager is responsible for managing all technology, vendor relationships, facilities, and other duties assigned to ensure the seamless operation of the organization. Most importantly, we are looking for someone with excellent working knowledge of the Salesforce (or equivalent) platform to understand our current setup and our business objectives to identify areas of improvement, analyze data, and produce relevant reports.

Duties & Responsibilities

Operations and Technology

 

  • Manage critical company platforms such as Salesforce, Typeform, and WordPress
    • Work with colleagues to determine functional and business requirements
    • Implement and maintain platform integrations
    • Implementing rules and automation as needed
    • Configure platform changes (workflow, approval processes, assignment rules, actions, custom settings, record type, reports)
    • Develop and maintain dashboards to provide targeted business data
    • Data collection and management to improve data quality and performance measurement
    • System maintenance, including security reviews and release updates
    • Technical documentation
    • All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, training, and support
  • Produce and contribute to internal and external reporting
  • Support annual audit through data gathering
  • Contribute to and manage annual operations calendars and manuals across all areas of work
  • Contribute to the improvement, development, and integration of organizational systems and processes as appropriate
  • Oversee service contracts and accounts, including but not limited to IT service, telephone service, internet service, and copier/printer
  • Set up authorized personnel and volunteers with email, phones, voice mail, and computer hardware
  • Oversee technology warranties and software licenses

 

Facilities

  • Supervise all custodial, maintenance, safety, and security services and equipment
  • Oversee and coordinate insurance, contracts, licenses, and permits related to building operation

All duties are subject to be modified or other duties added as needed for Go.Be. by the Executive Director

Qualifications

Required

 

  • Bachelor’s degree
  • Minimum two years of hands-on Salesforce Administration (or equivalent) experience
  • Minimum two years of hands-on experience implementing Typeform
  • Minimum of two years experience in operations or IT with increasing responsibility
  • Proficiency in business productivity software, database management, and the Google Suite
  • Experience integrating platforms
  • Experience designing and implementing applications, objects and automation

 

Preferred

 

  • Certified Salesforce Administrator

 

Knowledge, Skills, and Abilities

 

  • Ability to interface with all facets of the organization
  • Exceptional written and oral communication skills
  • Demonstrated excellence in working collaboratively to achieve defined and measurable goals
  • Proven ability to coordinate, implement, and evaluate complex internal processes and systems
  • Proven ability to manage multiple projects at once, meet deadlines, and be flexible
  • Ability to get up-to-speed quickly, work independently and demonstrate solid decision-making skills.
  • Superior organizational skills and attention to detail
  • Culturally competent with an ability to work with people of diverse socio-economic and ethnic backgrounds
  • Comfortable with adapting to changing technology
  • Ability to work autonomously, exercise sound judgment, determine priorities, complete assigned projects on time, and work well under tight deadlines.
  • Must possess the ability to handle confidential and sensitive information

DETAILS

New Orleans

Full-Time

Manager

Benefits Available

SKILLS

Salesforce

Data Management

Data Analysis

WordPress

Report Writing